Last updated: October 10, 2026
Our apparel and accessories are made to order. Please check the product’s size guide, color and shipping address before placing your order.
Misprinted, damaged, defective or incorrect items
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
Email hello@solobysemore.com with your order number, a description of the issue and clear photos showing the affected item and print. For an incorrect garment or size, include a photo of the garment label. We review each claim and confirm the remedy. Eligible claims qualify for a replacement or refund at no cost to you. You do not need to return a defective item unless we specifically ask you to do so; any required return for our error will be at our expense.
Returns and exchanges requested by the customer
Please contact us before returning any products. We do not automatically refund orders for buyer’s remorse, an incorrectly chosen size or color, or a change of mind. Customer-requested returns and size exchanges are offered at our discretion and require written approval from SOLO BY SEMORE.
The customer pays return shipping and the agreed exchange or reshipping costs. An exchange may require a newly produced item. We will confirm eligibility, the return address and all applicable costs before you decide whether to proceed. Do not send an item back without receiving return instructions.
Approved discretionary returns must be unworn, unwashed and in their original condition. Return shipping for these returns is non-refundable. This does not affect remedies for damaged, defective, misprinted or incorrect items, or any rights required by applicable law.
Wrong address
If you provide an address that is considered insufficient by the courier, the shipment will be returned to the fulfillment facility. You will be liable for reshipment costs once we have confirmed an updated address with you, where applicable.
Unclaimed shipments
Shipments that go unclaimed are returned to the fulfillment facility. You will be liable for the cost of a reshipment, where applicable. Contact us promptly if you receive a failed delivery notice. Unclaimed returned items may be donated after 30 days and can no longer be reshipped.
Lost packages
If your package has not arrived, check the tracking details and confirm your shipping address, then contact hello@solobysemore.com. Report a package lost in transit within 30 days after the estimated delivery date. We will investigate with the carrier and arrange an appropriate replacement or refund for an eligible claim.
Refunds
We will notify you when a refund is approved. Approved refunds are issued to the original payment method. Your bank or payment provider determines when the credit appears. If a confirmed refund has not appeared, check with your payment provider and contact us with your order number.
Consumer rights
Nothing in this policy removes rights you have under applicable consumer law. Customers in Brazil who wish to exercise the right to regret must contact us within 7 calendar days after receiving their order. Other cancellation, return and conformity rights may apply depending on your location and the item purchased. We will handle such requests in accordance with applicable law.
Questions?
Contact hello@solobysemore.com before returning an item. All order support is handled by SOLO BY SEMORE.